Logo Depot OPS, LLC – Terms and Conditions

Effective Date: June 1, 2025

Welcome to Logo Depot OPS, LLC! These Terms and Conditions (“Terms”) govern your access to and use of the website www.logodepotstores.com and any website operating on a subdomain of logodepotstores.com (e.g., [clientname].logodepotstores.com) (collectively, the “Site”), operated by Logo Depot OPS, LLC (“Logo Depot OPS, LLC,” “we,” “our,” “us”), and the purchase of products available through the Site.

Please read these Terms carefully as they form a legally binding agreement between you and Logo Depot OPS, LLC. By accessing or using the Site, or by purchasing products from the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (available via a link at the bottom of this Site, and incorporated herein by reference), and all applicable laws and regulations.

If you do not agree to these Terms, please do not use the Site. If you are under 18 years of age, you may only use this Site with the permission and active involvement of a parent or legal guardian.

Orders and Acceptance

  • Order Placement: By placing an order through the Site, you are offering to purchase products subject to these Terms.
  • Order Acknowledgment: After you place an order, you will receive an email acknowledging the details of your order. This email does not constitute acceptance of your order or confirmation of product availability.
  • Order Review and Acceptance: All orders are subject to review by our staff and confirmation of product availability. We reserve the right, at our sole discretion, to refuse, cancel, or limit any order for any reason. This may include, but is not limited to, situations where a product is unavailable, there are errors in pricing or product descriptions, or we suspect fraudulent activity or a violation of these Terms.
  • User Warranty: In submitting your order, you agree and warrant that you do not have any unlawful, improper, or malicious purpose, including but not limited to, defaming, harassing, or tarnishing the name, reputation, or mission of Logo Depot OPS, LLC or any of its affiliates.
  • Communication: By placing an order, you consent to us contacting you regarding your order. You also authorize us to send emails to the provided email address regarding specials, promotions, newsletters, and similar communications from Logo Depot OPS, LLC. You may opt out of marketing emails at any time by following the unsubscribe instructions in such emails.

Pricing, Payment, and Taxes

  • Pricing: Prices for products are displayed on the Site. These prices include the cost of the item and any applicable service fees incorporated by us. Prices do not include applicable sales tax or shipping charges, which will be added to your total order price during the checkout process, if applicable. We reserve the right to change prices for products displayed on the Site at any time without notice, but changes will not affect orders for which we have already sent you an order confirmation (unless due to a manifest error).
  • Payment Processing: We use Square, Inc. (“Square”) as our third-party payment processor for all online transactions. When you make a purchase, you will provide your payment information directly to Square. By submitting your payment information, you authorize Square to process your payment for the total amount of your order as displayed at checkout. Your use of Square is subject to Square’s own terms and conditions and privacy policy, which you should review.
  • Payment Authorization: You represent and warrant that you are authorized to use the payment method you provide and that all information you provide in connection with your purchase is true and accurate.
  • Sales Tax: We will charge sales tax on orders where applicable, based on the shipping address and relevant tax laws.

Shipping and Delivery

  • Order Fulfillment: Decorated items and other custom products typically ship within 7-10 business days due to the custom decoration process. This is an estimate and not a guarantee.
  • Shipping Methods and Costs: Shipping and delivery options, associated costs, and specific arrangements may vary by customer and order specifics, and are often handled on our backend system and confirmed during or after the order process. Any applicable shipping charges will be presented to you.
  • Shipping Address: You are responsible for providing a complete and accurate shipping address for your order. Logo Depot OPS, LLC is not responsible for orders misdelivered, undelivered, or returned due to an incorrect or incomplete shipping address provided by you.
  • Risk of Loss: Responsibility for the products ordered passes to you once the product has been delivered to the shipping address specified in your order. Logo Depot OPS, LLC is not responsible for stolen packages after confirmed delivery.
  • Lost in Transit: If you suspect your item has been lost in transit, please contact our customer support staff at customerservice@logodepotweb.com with your order information, and we will do our best to assist in tracking the status of your shipment.

Returns, Refunds, Try-ons, and Damaged Items

  • Return Policy: Because the majority of our products are printed on-demand, it means when you order something from our store, it’s made custom—just for you. Therefore, we are generally unable to accept returns or offer refunds or exchanges for orders based on incorrect size selection, change of mind, or other reasons not related to product defect or our error.
  • Try-ons: For garments eligible for try-on, a special order will be placed for your fitting. Once the item is delivered and available for try-on, customers have seven (7) calendar days from the date of delivery to complete their try-on and return the item. If the item is not returned within this seven (7) day period, the customer will be charged the full retail price of the item.
    • Try-ons can be conducted at our facility, located at Logo Depot 3550 N. Comotara Street Wichita, KS 67226, during our regular business hours after you are notified the item is ready. Alternatively, for certain clients or organizations, arrangements may be made for a sales representative to facilitate the try-on at a designated location. This alternative arrangement is not available for all orders and must be explicitly agreed upon at the time of order placement. You will be contacted once your item is ready to arrange a suitable time and method for your try-on and confirm the delivery date for the start of your try-on period.
    • Please ensure all details, including sizing and design, are confirmed during the try-on period. Once an item is approved for decorating, the policy regarding ‘No refunds available once items are decorated’ applies.
    • Return freight and restocking charges may apply to certain items.
  • Sizing Charts: If you’re ordering apparel, we strongly encourage you to reference the sizing charts provided in each product listing before purchasing to ensure it meets your needs.
  • Damaged or Defective Items: It’s important to us that you receive high-quality products. We take full responsibility for items that arrive broken, defective, or significantly not as described due to our error. If you receive such an item, please contact us within 7 days of receipt. To process a replacement, send an image of the damaged/defective item and the packing slip to customerservice@logodepotweb.com. Upon verification, we will provide you with a free replacement.

Accounts, Registrations, and Passwords

  • Account Creation: You may be required to create an account, or have an account provided or imported by us, to access certain features of the Site or to make purchases, particularly as open registration may be closed.
  • Accurate Information: If you use an account, register, or otherwise provide us with any information, you agree to provide current, complete, and accurate information as requested and to update such information as necessary to maintain its truth and accuracy.
  • Account Security: You acknowledge and agree that any login, identifier, or password issued in connection with this Site is confidential information and must be kept secure. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not disclose such information to another person or entity or permit another entity to access the Site using your credentials.
  • Unauthorized Use: You must notify Logo Depot OPS, LLC immediately of any breach of security or unauthorized use of your account. Logo Depot OPS, LLC cannot be responsible and disclaims all liability in connection with the use of any information that you post or display on this Site or for any loss or damage arising from your failure to comply with these security obligations.

Intellectual Property Rights

  • Ownership: The Site and all of its content, including but not limited to text, graphics, logos, button icons, images, audio clips, video clips, data compilations, software, and the compilation and arrangement thereof (collectively, the “Content”) is the property of Logo Depot OPS, LLC, our affiliates, partners, or licensors, and is protected by United States and international copyright, trademark, and other intellectual property laws.
  • Trademarks: The trademarks, logos, and service marks displayed on the Site (collectively, the “Trademarks”) are the registered and unregistered marks of Logo Depot OPS, LLC, our affiliates, partners, or licensors, in the United States and other countries, and are protected by United States and international trademark laws.
  • Limited License for Site Use: Permission is granted to temporarily download one copy of non-product materials (information or software) on Logo Depot OPS, LLC’s Site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
  • Modify or copy the materials (except as explicitly permitted);
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial) without our express prior written consent;
  • Attempt to decompile or reverse engineer any software contained on Logo Depot OPS, LLC’s Site;
  • Remove any copyright or other proprietary notations from the materials; or
  • Transfer the materials to another person or “mirror” the materials on any other server.
  • This license shall automatically terminate if you violate any of these restrictions and may be terminated by Logo Depot OPS, LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
  • No Other Rights: Your use of the Site and its Content grants no rights to you in relation to any copyright, designs, trademarks, or any other intellectual property or material rights mentioned, displayed, or relating to the Content. All such Content, including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on the Site are protected by national intellectual property and other laws and international treaty provisions.

User-Generated Content (If Applicable)

  • If you post reviews, comments, suggestions, ideas, or other information or content to the Site or submit it to us (collectively, “User Content”), you grant Logo Depot OPS, LLC a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. You grant Logo Depot OPS, LLC and its sublicensees the right to use the name that you submit in connection with such User Content, if they choose.
  • You represent and warrant that you own or otherwise control all of the rights to the User Content that you post; that the User Content is accurate; that use of the User Content you supply does not violate these Terms and will not cause injury to any person or entity; and that you will indemnify Logo Depot OPS, LLC for all claims resulting from User Content you supply.
  • Logo Depot OPS, LLC has the right but not the obligation to monitor and edit or remove any User Content. Logo Depot OPS, LLC takes no responsibility and assumes no liability for any User Content posted by you or any third party.

Promotional Codes We may, from time to time, provide customers with promotional codes offering a discount on our products. Promotional codes cannot be applied to past orders, cannot be exchanged for cash or credit, generally cannot be combined with other offers unless explicitly stated, and may be subject to expiration dates or other specific terms. We reserve the right to withdraw, modify, or cancel the terms of any promotional codes at any time without prior notice, even after an order has been placed if we determine there was an error or misuse.

Privacy Your use of the Site is also governed by Logo Depot OPS, LLC’s Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy, available via a link at the bottom of this Site, to understand our practices regarding the collection and use of your personal information.

Disclaimer of Warranties THE SITE AND ALL CONTENT THEREIN, INCLUDING ALL PRODUCTS AND SERVICES OFFERED FOR SALE, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, Logo Depot OPS, LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY (A) WARRANTIES OF MERCHANTABILITY, (B) WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR USE AS TO THE SITE AND ITS CONTENT, INCLUDING THE INFORMATION, DATA, SOFTWARE, OR PRODUCTS CONTAINED THEREIN, OR THE RESULTS OBTAINED BY THEIR USE OR AS TO THE PERFORMANCE THEREOF, (C) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING, AND (D) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. Logo Depot OPS, LLC MAKES NO WARRANTY THAT THE SITE OR PRODUCTS WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. Logo Depot OPS, LLC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, COMPLETENESS, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS SITE, PRODUCTS SOLD, OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS SITE. WHILE WE ATTEMPT TO BE ACCURATE, THE MATERIALS APPEARING ON Logo Depot OPS, LLC’S SITE COULD INCLUDE TECHNICAL, TYPOGRAPHICAL, OR PHOTOGRAPHIC ERRORS. Logo Depot OPS, LLC DOES NOT WARRANT THAT ANY OF THE MATERIALS ON ITS SITE ARE ACCURATE, COMPLETE, OR CURRENT. Logo Depot OPS, LLC MAY MAKE CHANGES TO THE MATERIALS CONTAINED ON ITS SITE AT ANY TIME WITHOUT NOTICE BUT DOES NOT MAKE ANY COMMITMENT TO UPDATE THE MATERIALS. YOUR USE OF THE SITE AND PURCHASE OF PRODUCTS IS AT YOUR SOLE RISK.

Limitation of Liability IN NO EVENT SHALL Logo Depot OPS, LLC NOR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, OR ANY RELATED ORGANIZATIONS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, BUSINESS INTERRUPTION, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, YOUR USE OF OR INABILITY TO USE THE SITE, OR YOUR PURCHASE OR USE OF ANY PRODUCTS FROM THE SITE, REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF Logo Depot OPS, LLC OR A Logo Depot OPS, LLC AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL Logo Depot OPS, LLC’S (OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, AND ANY RELATED ORGANIZATIONS) TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR THE SPECIFIC ORDER GIVING RISE TO THE LIABILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Indemnification You agree to indemnify, defend, and hold harmless Logo Depot OPS, LLC and all of its directors, officers, employees, agents, contractors, affiliates, and any related organizations from and against any and all suits, actions, claims, demands, penalties, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) made by or resulting from any third party due to or arising out of your use of the Site, your purchase or use of products from the Site, your breach of these Terms, your violation of any law, regulation, court order, or the rights of a third party, or any User Content you post or submit.

Links to Third-Party Websites Logo Depot OPS, LLC has not reviewed all of the sites linked to its Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Logo Depot OPS, LLC of the site. Use of any such linked website is at your own risk.

Dispute Resolution, Governing Law, and Arbitration

  • Governing Law: Any claim relating to Logo Depot OPS, LLC’s Site, these Terms, or your interaction with Logo Depot OPS, LLC shall be governed by and construed in accordance with the laws of the State of Kansas, without regard to its conflict of law provisions.
  • Initial Dispute Resolution: We are available by email at customerservice@logodepotweb.com to address any concerns you may have regarding your use of the Site or our products/services. Most concerns may be quickly resolved in this manner. You agree to use best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to either party initiating a lawsuit or arbitration.
  • Binding Arbitration: If we do not reach an agreed-upon solution within a period of thirty (30) days from the time informal dispute resolution is pursued pursuant to the paragraph above, then either party may initiate binding arbitration. Any controversy or claim arising out of or relating to these Terms, or the breach thereof, including the use of this Site and any purchase made thereon, shall be settled by arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, if appropriate, its Consumer Arbitration Rules), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall take place in Wichita, Kansas, or another mutually agreeable location. The arbitrator’s decision shall be final and binding.
  • Class Action Waiver: You and Logo Depot OPS, LLC agree that any arbitration shall be limited to the dispute between Logo Depot OPS, LLC and you individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other; (b) there is no right or authority for any dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Modification of Terms We reserve the right to update, change, or replace any part of these Terms at any time by posting updates and/or changes to our Site. When we update these Terms, we will revise the “Effective Date” at the top of this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

Entire Agreement These Terms and any policies or operating rules posted by us on this Site or in respect to the service (including, without limitation, the Privacy Policy) constitute the entire agreement and understanding between you and Logo Depot OPS, LLC concerning the subject matter herein and supersede and replace all prior or contemporaneous agreements, representations, communications, and proposals, whether electronic, oral or written, between you and us with respect to your use of the Site and purchase of products.

General Provisions

  • No Waiver: A failure by Logo Depot OPS, LLC to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
  • Severability: If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
  • Assignment: You may not assign these Terms, or assign, transfer or sublicense your rights, if any, in the Site. Logo Depot OPS, LLC may assign its rights and obligations under these Terms without your consent.
  • Headings: The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
  • Rights Reserved: Any rights not expressly granted herein are reserved by Logo Depot OPS, LLC.

Contact Information / Questions If you have any questions about these Terms and Conditions, our products, or store policies, please contact us at: Email: customerservice@logodepotweb.com Mail: Logo Depot OPS, LLC 3550 North Comotara Street Wichita, KS, 67226 United States